County Durham-based workwear business, Industrial Workwear, has announced it is on track to grow revenue by £1m this financial year – doubling the company size within a two year timespan.
The company – which celebrated its 20-year anniversary in 2019 – provides organisations with a range of workwear, safety and branded uniform products, including hi-vis, PPE, footwear, flame retardant clothing and much more, and counts Elddis Transport, Clayton Glass and King’s College London as clients.
Following outstanding financial performance, despite the pandemic, the business now anticipates it will create up to 30 new roles across the business, as well as investing £500,000 in a purpose-built factory to facilitate further business and product offering expansion and provide even better service to its customer base.
Established in 1999, the business specialises in helping businesses procure cost-effective workwear and PPE, utilising technology to provide customers with visibility and ease when sourcing products and providing a bespoke, high level of service to any business seeking high-quality workwear and safety clothing/shoes for their employees.
Speaking of the firm’s impressive growth, Joanna Wellden, Sales Manager at Industrial Workwear, said: “The pandemic has been a really challenging time for many businesses, and whilst we certainly had our own to deal with early on, we quickly adapted and have been able to grow the business to a phenomenal level during this period.
“There have been some notable client wins during this time, and we’re really excited about our impending new HQ, a 600sqm custom-built factory based in County Durham, which will allow us to continue growing revenue, expanding our business offering, improving service, production and delivery times, as well as creating almost 30 new jobs in the region and taking our headcount to over 50 for the first time”, she continued.
The investment in the space, new equipment and growth in headcount is a direct result of the firm’s commitment to “challenge everything to deliver better” customer charter.
It is this customer commitment that Shane Parkins, Ecommerce Manager, attributes for the business’ incredible growth to date.
He explained: “Industrial Workwear is and will continue to be built on providing exceptional customer service and this approach is what has helped us exceed targets, retain customers and win new business.
“Ninety eight per cent of customers have rated our service as Good or Excellent in the last 6 months and I firmly believe it’s what really sets us apart in the industry and will help us continue to grow and offer opportunities in the County Durham and wider North East region”, he continued.