Fenwick department store is set to welcome back shoppers safely from 9am on Monday, April 12, with a number of new brands and experiences.

Sole Trader will launch sneakers from top brands for men and women, LRM handbag personalisation will bring their pop-up truck to store and Nail It, a new instore nail bar joins the Beauty Hall.

Fenwick will also continue to provide a platform for local artisanal producers through a pop-up food market featuring local food artisans and producers as well as North East popular restaurants such as Dabbawal and Dot Bagel plus new proposition Khai Khai.

New bottle shop, Hop & Dram will also launch specialising in beers and spirits from local breweries and distilleries.

Upon reopening, the store will operate with extended opening hours and offer two-hour complimentary parking when spending £50 or more in store (until 31 May).

Kieran McBride, Store Director at Fenwick Newcastle, said: “We’re really looking forward to welcoming the people of the North East back to Fenwick safely on Monday 12 April. Our absolute priority remains the safety of colleagues, customers and our communities, and we are urge everyone to continue to follow the guidelines and shop safely. We’ve been working hard to make the store look it’s best for reopening and will do so with a host of new experiences, new brand launches & services, and pop-ups from local businesses, producers and artisans hosted in our Food Hall.”

New Fashion launches and pop-ups

Across fashion, shoe concession Sole Trader will launch spaces in both men and women fashion departments. Sole Trader will see brands such as New Balance, Veja, On and Vans amongst others available in store for the first time. The Sole Trader men’s space will be situated within the newly remodelled menswear area at the Blackett Street entrance, with the women’s space, situated at the Eldon Square entrance.

On reopening, Fenwick is delighted to welcome an LRM Handbag Personalisation pop-up truck, located on the first floor in the handbags department. Bags of style with a personalised touch, LRM’s beautiful blue van will be popping-up in the Accessories Hall on the First Floor until Saturday 24th April. The perfect gift to spoil someone special, simply choose from their colourful collection of Italian leather bags, and see it become truly unique as your chosen name or initials are elegantly printed on it live from their van.

Fenwick Food Hall supports local producers and artisans

When it comes to food, Fenwick pride themselves on showcasing some of the finest artisanal producers the North East has to offer. Upon reopening, head to the Fenwick Food Hall on the Ground Floor and tuck into the latest taste sensations the region has to offer including:

Dabbawal, pioneers of Indian street food with restaurants in the heart of Newcastle and leafy Jesmond. Inspired by the Mumbai Dabbawalas, famously known as the ‘Lunch Box Delivery Men’, choose from their authentically made range of Indian dishes in the Food Hall until 26 April.

There’s a whole lot of fun to be had when it comes to Dot Bagel. Their sumptuous array of breads, spreads and fillings ensure all your bagel fantasies can be deliciously fulfilled. Dot Bagels are made with care, by hand and always in small batches using only the best ingredients and will be hosted in the Food Hall until end of May.

Following on from the success of their new restaurant on Newcastle’s Queen Street, Khai Khai’s tasty array of Indian food will be available for takeaway from the Food Hall Deli Counter. Whether you’re tempted by their Old Deli Chicken or Onion and Samphire Bhaji, one thing’s for certain, you won’t be skipping their Coconut Rice Pudding, now matter how full you are.

Keep your eyes peeled for more local producers within the Food Hall including bottled-cocktail pioneers Mother Mercy, The Brownie Bar, award-winning biscuit bakehouse Sawley Kitchen, Durham-based sweet shop Beamish, Blueberry Hill Preserves, confectionary business tr:EAT and artisan piccalilli makers Calder’s Kitchen.

Takeaway food and drinks will also be available from Mason and Rye including an all-new bakery offering, Ouseburn Coffee Company and Caffe Nero as well as the Mason + Rye Trike located outside Fenwick on Northumberland Street offering delicious pastries and hot drinks.

Hop & Dram launch

Brand new bottle shop, Hop & Dram, located within Eldon Square will quickly become your new go to when looking to stock-up your drinks trolley for the season of alfresco entertaining. A one-stop-shop for beers and spirits, look forward to discovering the exceptional edit of craft ales and botanical spirits from the North East and beyond. Discover local tipples from brands including Newcastle Gin, Hepple, Muckle Brewery, The Notebook Brewery, First & Last Brewery, Hexhamshire Brewery, Castle Eden Brewery and Fenwick’s very own range.

New Beauty Services and the return of existing services & Treatment Rooms

Brand new to Fenwick, discover Nail It within the Beauty Hall to enjoy a much-deserved spot of pampering. From gel services and nail extensions to manicures and pedicures in every hue of the rainbow, add a little polish to your look with the help of local nail experts.

A number of other Beauty Services and treatment rooms will also reopen from the likes of Aveda, Caudalie, Charlottle Tilbury and La Prairie amongst others. All will operate within strict government guidelines.

The continuation of remote shopping services

The Fenwick online shop fenwick.co.uk remains open with an ever-increasing number of products added to the site regularly. The Fenwick Concierge Service will also continue to operate once the stores have re-opened as will the Call and Collect Service.

COVID-19 safety measures

The safety of customers and colleagues is an absolute priority. Fenwick continues to follow government guidance and implement the following measures to ensure reopening is as safe as possible for all:

  • Customer hosts will be there to welcome customers at the entrance of every store and to assist throughout the store.
  • The number of people in the store at any time will be carefully managed.
  • Each door has been designated as either an entry or an exit and some doors will be closed completely.
  • A one-way system is clearly marked out on the floor, but customers will be able to ‘step off’ the path to browse.
  • Social distancing rules are to be strictly adhered to throughout the store. To that end, on its beauty counters, customers should ask one of Fenwick assistants who will be happy to help with requests, while maintaining an appropriate distance.
  • Face coverings are mandatory in store for all customers and colleagues. Where a colleague is not wearing a mask, it is due to them being medically exempt from doing so.
  • Cafes and restaurants will remain closed for the moment in line with government advice, except for takeaway items.
  • Hand sanitiser will be easily accessible to all throughout the store and located at every till point.
  • All sales advisors are provided with clear visors and there will be clear screens in place to protect customers and colleagues.
  • Contactless or card payments preferred. All payment pads will be regularly and frequently cleaned.