The North East’s largest building society has appointed Kate Rodi to its Executive Team as business change director.
A strategic business leader, Kate has spent more than 15 years in senior level roles, centred on strategic transformation, business change management, organisational efficiency, service experience, technology, and customer operations. She joins the Society having worked for many years for Virgin Media, most recently as director of technology & services, customer & digital solutions.
“I’m delighted to join Newcastle Building Society and evolve a cohesive change agenda that balances both the organisations strategic ambitions and the more immediate business needs,” Kate said.
“The Society’s clear purpose and strong customer values particularly attracted my interest. Enriching the community and building authentic customer relationships are personal motivations for me and I’m excited about the opportunity to be involved in the projects and activities that support these goals.
Kate has worked throughout the UK and has settled in North Yorkshire. She will assume responsibility for the Society’s change programme with a remit to optimise the value and impact of both customer and business-related change, alongside developing and expanding change services to the broader organisation.
Society chief executive, Andrew Haigh, said: “While 2020 has not been the year that we planned, it has still been one in which we continue to make positive progress. We remain committed to continuing to invest, change, and adapt our business to respond to the changing needs of our customers, communities and colleagues.
“I am therefore delighted to welcome Kate to the Executive Team following her appointment as business change director. Kate joins us with a wealth of senior level experience and skills that will contribute to our continued growth and to the delivery of our Purpose to connect our communities with a better financial future.”